Refund policy
📄 Return & Refund Policy (No Return Policy)
At Oraheal By Pranah, we strive to provide high-quality products and a great shopping experience for our customers.
🚫 No Returns
Please note that we do not accept product returns once an order has been delivered.
We kindly request customers to review the product details carefully before placing an order.
🔄 Refunds & Replacements for Issues
Customer satisfaction is important to us. If you receive a product that is:
- Damaged
- Defective
- Incorrect item
please contact us directly within 3 days of receiving your order at orahealbypranah@gmail.com or 8160901182.
To help us resolve the issue quickly, please provide this details on watsapp number:
- Your order number
- Your full name
- Photos or videos showing the issue
- A brief description of the problem
🛠 Resolution Process
After reviewing the issue, we may offer one of the following solutions:
- Replacement of the product
- Partial refund
- Full refund (in verified cases)
- Store credit or another suitable solution
The appropriate resolution will be determined after verification of the issue.
💳 Refund Processing Time
If a refund is approved, it will be processed to the original payment method within 3 business days. Additional processing time may be required by your bank or payment provider.
📦 Non-Returnable Items
The following items are non-returnable:
- Delivered products in good condition
- Used or opened products
- Products damaged due to misuse by the customer
- Sale or clearance items (unless damaged or defective)
📞 Customer Support
If you face any issue with your order, please contact us directly:
📧 Email: orahealbypranah@gmail.com
📱 WhatsApp: 8160901182
🕒 Support Hours: 9 a.m. to 8 p.m.
We are always happy to assist our customers and will do our best to resolve any genuine concerns as quickly as possible.